Here are a few other troubleshooting steps you can try:
  • Add FastSensor as a trusted email domain in your email's address book.
  • Check with your email provider to ensure emails from FastSensor aren't blocked.
  • Make sure the email associated with the account is the email address of an individual and not a distribution list nor a role-based email address.
    • A role account/alias is an account that isn't associated with a particular person, but with an office, position, or task (ex: webmaster@, postmaster@, admin@, etc.).
  • In some cases, like password reset, you'll need to request the email again after making any of the above changes.